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Returns Policy

RETURNS POLICY


Cancelling Orders


What is a cancellation?

When you buy from our webstore,you may only cancel an order and receive a refund under specific circumstances. This is because only digital products are purchasable from this webstore.


Goodwill cancellations for digital products

We are happy to offer “goodwill” cancellations under certain conditions detailed below for digital products.


“Goodwill” means we are happy to refund you for items you don't want, subject to our standard rules and exceptions – but please note that we are not legally required to do so.


Goodwill cancellations are subject to the following conditions:


The cancellation offer exists for only 48 hours, starting from when you place your order. You must communicate your intention to cancel your order by writing to digital@gwplc.com within this timeframe.


We will offer you a refund only if no attempt to download the product has been made.


At our discretion, we may decide to offer you either a credit to your online account or a refund back to your original payment source. This will be provided as soon as possible after we have received your cancellation notice and no longer than 30 days after receipt of that notice. Cancelled digital products will be removed from your digital library and will no longer be accessible.


Returning Digital Products

Because of the nature of digital products, it is not generally possible for us to accept returns. If you experience a problem with such a product, please contact our customer service representatives on +44 (0) 115 900 4069 or email us at digital@gwplc.com. We will endeavour to help you access and use your new digital product.


Products containing a defect will be examined by us. Where evidence of a defect is found we will notify you of your entitlement to (at your option) (i) a replacement Product, or (ii) a refund for the defective Product. Where a refund is requested, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you that you were entitled to a refund for the defective Product.


We will usually refund any money received from you by using the same method originally used by you to pay for your purchase.