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Terms and Conditions


Games Workshop Limited

This page contains the terms and conditions (Terms) on which we supply the products (Products) listed on our website (the Website) to you. Please read these Terms carefully before ordering Products from the Website. By ordering any Products from the Website you agree to be bound by these Terms.

You should print a copy of the Terms for future reference.

1 Information About Us
1.1 The Website is a site operated by Games Workshop Limited (we/us/our).
1.2 We are registered in England and Wales with company number 1467092 and with our registered address as Willow Road, Lenton, Nottingham, Nottinghamshire, NG7 2WS, England.
1.3 Our VAT numbers can be found at the end of this page.

2 Your Status
2.1 By placing an order through the Website you warrant that you are old enough to enter into a contract for the purchase of goods or services in the place that you live, and that you are old enough to buy any age restricted items in your order.

3 Formation of the Contract
3.1 Once you have placed an order you will receive an email from us acknowledging receipt of your order. Please note that this does not mean your order has been accepted. Your order constitutes an offer to buy Products from us. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that your order has been accepted and we have sent the Products to you (Order Confirmation). The contract between us (Contract) will be formed at the earlier of (i) the point when we send you the Order Confirmation, (ii) the point when we send the Products to you.
3.2 The Contract will relate only to those Products we have confirmed in the Order Confirmation. We will not be obliged to supply any other Products which may have been part of your order this has been confirmed in a separate Order Confirmation.
3.3 We reserve the right to:
3.3.1 decline any order (or part of any order) where the Products are unavailable for any reason;
3.3.2 decline any order (or part of any order) where the Website has contained obvious errors or inaccuracies in relation to the description of a Product or the pricing of a Product (see condition 4.1);
3.3.3 place restrictions on the volume of any Product ordered where the availability of a Product is limited; and
3.3.4 place restrictions on the volume of any Product ordered in accordance with our standard procedures relating to compliance with the laws and regulations in your territory.

4 Price and Payment
4.1 The price of any Product will be as quoted on the Website from time to time, except in the circumstances set forth in condition 4.6 and condition 4.7 below. The price for the Products will be confirmed before you complete your order and in the Order Confirmation.
4.2 All prices are displayed in the local currency to you, or Pounds Sterling, Euros or US Dollars, depending on your location. Where we do not accept payment in your local currency, you will be charged in Pounds Sterling, Euros or US Dollars, as displayed to you at the time of your order.
4.3 Prices of Products may change at any time, but changes will not affect orders which you have placed that have been confirmed by the Order Confirmation.
4.4 Prices of Products may be subject to certain sales taxes depending on where in the world you are based. The prices stated on the Website at the point of checkout will include a calculation of such sales tax. Further details of sales taxes can be found in the 'Taxes and Charges' page of the Customer Services section on the Website. If you are responsible for paying tax and that tax has not been collected by us, it is your responsibility to pay such tax as applicable.
4.5 The Website contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Website may be incorrectly priced. Where a Product's correct price is less than our stated price, we will charge the lower amount when sending the Products to you. If a Product's correct price is higher than the price stated on the Website, we will, at our discretion, either contact you for instructions before sending the Products, or reject your order under condition 3.3 and notify you of such rejection.
4.6 We are under no obligation to provide Products to you at an incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
4.7 Payment for all Products must be made using one of the methods made available at the point of checkout.

5 Delivery
5.1 The Products you purchase can be viewed and downloaded via your Warhammer Digital account.
5.2 Whilst we will take reasonable steps to ensure that the Products you order are sent to your Warhammer Digital account promptly, please be aware that time of sending or delivery is not of the essence of any Contract. Where any Product is produced to order by you, an estimated delivery time will be specified at the point of ordering. A more detailed delivery time will then be specified in the Order Confirmation. By placing an order for a Product produced to order, you acknowledge that delivery may be subject to substantial lead times.
5.3 We may defer the date of sending or delivery or cancel any Contract, or remove from your order any Products ordered by you (without liability) if we are prevented or delayed in the carrying on of our business, due to events or circumstances beyond our reasonable control, including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, extreme weather conditions, flood, epidemic, pandemic, lock-outs, strikes or other labour disputes, fuel shortages, restraints or delays affecting carriers, or inability or delay in obtaining supplies of adequate or suitable materials.
5.4 We will use all reasonable endeavours to ensure that the Website displays the correct availability of Products for ordering. To the extent that we are reasonably able to do so, we will identify any limitations on availability (that we are aware of at that time), such as temporarily out of stock Products, in the relevant Product listing page. The provisions of this condition are subject at all times to the provisions of condition 3.3.1.

6 Cancellations and Returns
6.1 You will not have a right to cancel the Contract where:
6.1.1 the Products forming the Contract are Downloads (as defined under condition 8) such as audio books, eBooks, magazines or periodicals (on the basis that the Contract has been performed with your consent); and
6.1.2 the Product forming the Contract is made to order or otherwise tailored to your specification. 6.2 We permit cancellations of orders for Downloads entirely at our discretion and on a goodwill basis. Please see the Returns Policy for full information on eligibility and contact us if you wish to discuss your options.
6.3 If discover a problem with the Products you have ordered (for example, they are defective for any reason), you must contact us and describe what problems you are encountering. Products brought to our attention by you as containing a defect will be examined by us and you must provide us with any additional information we require in order to assess your claim. Where evidence of a defect is found we will notify you of your entitlement to (at your option): (i) a replacement Product, or (ii) a refund for the defective Product. Where a refund is requested, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you that you were entitled to a refund for the defective Product.
6.4 We will usually refund any money received from you by using the same method originally used by you to pay for your purchase.
6.5 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of, or in connection with, any defect with a Product, and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the Product in question.
6.6 Nothing in these conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence or fraud.

7 Import Duty
7.1 It is possible that your order may be subject to import duties and taxes which are levied when the Products reach specified destinations. Unless we expressly state otherwise, you will be responsible for payment of any applicable import duties and taxes or similar. Please note that we have no control over these charges and cannot predict their amount.

8 Electronic Downloads
8.1 When you download an eBook, audiobook or any other electronic download Products from this Website (Download), we grant to you a personal and non-exclusive licence to use that Download in accordance with this condition 8. 

8.2 Once Products have been delivered to you they will be held at your risk and we will not be liable for their use, loss or destruction.
8.3 You may only store Downloads on devices that you own. You may print one copy of any Download provided you retain it for personal use only and do not facilitate its copying or distribution by, or amongst, third parties.
8.4 For the avoidance of doubt, you must not:
8.4.1 provide or share the Download with any individual, company or partnership;
8.4.2 make the Download available on bit-torrent sites or elsewhere on the internet;
8.4.3 distribute copies of any Download (in any format);
8.4.4 attempt to reverse engineer, bypass, alter, amend, remove or otherwise make any change to any copy protection technology that may be applied to the Download.
8.5 You acknowledge and accept that all copyrights, trademarks and other intellectual property rights in the Download shall remain the sole property of Games Workshop or its trading divisions: Black Library or Forge World. You undertake not to make any use of the intellectual property rights in Downloads, otherwise than in accordance with this condition 8, without our prior written permission. 8.6 Should you breach any of the provisions of conditions 8.3 to 8.5 your license to use or store the Download shall automatically terminate and you must permanently delete the Download from any device upon which you have caused it to be stored. You should be aware that any unauthorised use of a Download in breach of conditions 8.3 to 8.5 shall be treated as an infringement of our intellectual property rights and dealt with accordingly.
8.7 To the extent that there is any conflict or contradiction with this condition 8 and any other condition in these Terms this condition 8 shall prevail to the extent that the conflict or confusion relates to Downloads.

9 General
9.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
9.2 All notices from you to us must be in writing and sent by email, registered post or airmail. Our contact details can be found here . All notices from us to you will be displayed on the Website from time to time or sent by email, registered post or airmail to any address provided by you to us. Notices will be deemed received immediately when posted on the website, 24 hours after an email is sent, 3 business days after the date of posting of any letter by registered post, and 10 business days after the date of posting if sent by airmail. If a notice is deemed to have been received after 4.00 pm (local time of the recipient) on a business day, or on any day which is not a business day, it shall be deemed to have been received at 9.00am (local time of the recipient) on the next business day.
9.3 The Contract is binding on you. You may not transfer, assign or otherwise deal with or any of your rights or obligations arising under the Contract.
9.4 If any of these Terms or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
9.5 These Terms, together with our Privacy Notice and Terms of Website Use, and any other document expressly referred to in these documents, constitute the whole agreement between us and supersede any previous arrangement, understanding or agreement between us, relating to the subject matter of any Contract. We each acknowledge that, in entering into a Contract, neither of us relies on any statement, representation, assurance or warranty of any person (whether a party to that Contract or not) other than as expressly set out in these documents. Nothing in this clause shall limit or exclude any liability for fraud.
9.6 Failure or delay by us in enforcing or partially enforcing any provision of a Contract shall not be construed as a waiver of any of our rights under the Contract. Any waiver by us of any breach of, or default under, any provision of a Contract by you shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract.
9.7 We have the right to revise and amend these Terms from time to time. The latest version of these Terms will be available on the Website. You will be subject to the policies and Terms in force at the time that you order Products from us. 9.8 No term of any Contract shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not a party to the Contract. 9.9 To the fullest extent permissible, any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims) will be governed by English law and subject to the exclusive jurisdiction of the courts of England.

10 Complaints Policy
10.1 We are committed to providing a quality service to you and value your views, opinions and feedback on any Products which have been supplied to you or the service which we have provided to you. If we have not performed any of our duties to a satisfactory standard please contact us and we shall endeavour to put right any problems.
10.2 If your complaint relates to the quality of a Product please refer to condition 6. For any other complaints, queries, or to provide us with feedback, please contact us here. We shall endeavour to contact you within five business days of receiving your email and shall work closely with you in trying to resolve any problems fairly and quickly and to ensure that both our Products and the services which we have provided to you are to your satisfaction.


EU Country - VAT registrations


VAT registration no




VAT registration no


ATU 65067009


IT 00115749996


BE 0897973639


LV --- (Number Pending)


BG --- (Number Pending)


LT --- (Number Pending)


HR --- (Number Pending)


LU --- (Number Pending)


CY --- (Number Pending)


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Czech Republic

CZ --- (Number Pending)


NL 806157495B01


DK 520202874


PL 1080011028


EE --- (Number Pending)


PT --- (Number Pending)


FI 17237135


RO --- (Number Pending)


FR 23438863441


SK --- (Number Pending)


DE 191461167


SL --- (Number Pending)


GR --- (Number Pending)


ES N0068651I


HR --- (Number Pending)


SE 502050782701


IE 6602304E


GB 580 8534 21